Notifications

The Notifications screen sends alerts where you look: email, your own webhook, Slack, Telegram, Discord or WhatsApp. You choose which events go to which channel, and when to keep quiet.

Where: Control Panel › Account › Notifications

Note: if the screen says Notifications are switched off on this server for now, your hosting provider has turned the notifications centre off. Your provider also decides which channel types are offered.

Notify me on this device

The This device card sends notifications straight to the phone or computer you are using: support replies, websites going down and, for administrators and resellers, the server's own alerts (a service stopped, disk space running out, a server not answering).

1. Tick Notify me on this device.
2. Allow notifications when your browser asks.

Untick it to stop them on this device; your other devices keep theirs. On iPhone or iPad, add the panel to your home screen first and tick the box in the app (see Use the panel on your phone).

Add a channel

1. Under Channels, choose the type: Email, Webhook, Slack, Telegram, Discord or WhatsApp.

2. Enter a Name so you know which is which, for example Office phone.

3. Fill in what the channel needs:

   Channel	What to enter
   Email	the Email address (your contact email is filled in)
   Webhook	the Webhook address. HF Panel posts JSON to it, signed with HMAC-SHA256 in the X-HF-Signature header.
   Slack	the Slack incoming webhook address (in Slack: Apps › Incoming WebHooks › Add to a channel)
   Discord	the Discord webhook address (channel settings › Integrations › Webhooks › Copy webhook URL)
   Telegram	the Bot token (make a bot with @BotFather) and the Chat id (or @channelname for a channel)
   WhatsApp	the Phone number ID and a permanent Access token from Meta's WhatsApp Cloud API (Meta for Developers › your app › WhatsApp › API setup; the token from a system user in Meta Business settings), and Send to: your number with its country code. Optionally an approved Message template whose text has one variable {{1}}, and its language

4. Click Add channel.

A new channel gets the urgent events at first. Tick more under What goes where, then send a test. You can add up to 10 channels unless your provider set another limit.

Manage channels

Each channel shows On or Paused, its type and target, and the result of the last test.

A webhook channel shows its Signing secret with a Copy button, for checking the signature where the webhook is received.

What goes where

The table lists the events you can receive, grouped, with one column per channel. Tick an event in a channel's column to send it there, or tick the box in the column heading to send every event. Click Save.

Events marked urgent can come through quiet hours. For a Control Panel login the events are:

The same event is sent once per window, and each channel gets at most a set number of messages an hour (20 unless your provider changed it).

Quiet hours

1. Tick Hold notifications during quiet hours.
2. Set From and To, and the Time zone (your browser's is suggested).
3. Tick Let urgent events through (website down, malware, backup failed …) if you still want those.
4. Click Save quiet hours.

Held notifications are sent when the quiet hours end.

Recent deliveries

Recent deliveries lists the last 50 messages, with every retry: when, the event, the channel and the status — Sent, Sending, Will try again, Held (quiet hours), Failed or Not sent (hourly limit).

Related

• Password & security
• Malware
• Backups

WhatsApp: the 24-hour rule

WhatsApp delivers a plain message from a business number only within 24 hours of the person last writing to that number. For alerts that always arrive, create a message template in Meta's WhatsApp Manager — category Utility, with a text such as Server alert: {{1}} — and enter its name and language on the channel once Meta has approved it; the alert goes in {{1}}. Without a template, send a message to your business number now and then (or right before you test). Meta charges for template messages by its own price list.